Something not right? Tell me here. This page goes to me, Sama, not a ticket queue, and I answer everything myself.
Paid for something and nothing arrived? That can happen if a payment reaches me without your email address attached (Apple Pay has done this). Your files and your order are safe; I just cannot see where to send them. Give me a rough time, what you bought, and how you paid, and I will find it and put it right.
Prefer plain email? [email protected] works too. Refunds and returns are covered here.